Birthday Balloon In Box Surprise - Standard Box BX7 Pink/White Design

Return and Refund Policy

Thank you for choosing our services! We strive to provide the best experience with our balloon gifts. Please read our Return and Refund Policy carefully.

• Damaged Balloon Gifts:

  • If your balloon gift arrives damaged, you must report the issue within 24 hours of delivery.
  • A photo of the damaged product is required to process any refund or replacement. Please send the image to [email/contact].
  • Refunds or replacements for damaged items will only be authorized once the damage has been confirmed.

• Errors in Ordering:

  • We are not responsible for any errors made when placing an order (such as incorrect address, balloon choice, or message). Please double-check your order details before submitting.
  • No refunds or exchanges will be issued for mistakes made during the ordering process.

• General Refunds:

  • We do not accept returns on balloon gifts once they have been delivered, as they are perishable and time-sensitive items.
  • Refunds will only be issued if the product is damaged or if a major error occurred on our part (such as incorrect product delivery).

• Contact Us:

  • If you have any concerns or issues with your order, please reach out to our customer service team at email: ballongiftcreations@gmail.com We’ll be happy to assist you.

By placing an order with us, you agree to the terms outlined in this Return and Refund Policy. Thank you for your understanding!

Thank you for shopping with us! Below are the details of our Shipping Policy to ensure a smooth and timely delivery of your balloon gifts.

• Shipping Processing Time:

  • Orders are processed and shipped within 2 business days after payment is confirmed.
  • Please note that we do not process or ship orders on weekends or holidays.
  • If you place an order over the weekend or on a holiday, it will be processed the following business day.

• Shipping Methods:

  • We offer various shipping options to suit your needs, including standard shipping and express shipping.
  • The shipping method chosen at checkout will determine the delivery time.
  • Standard shipping typically takes [3-5] business days, while express shipping can deliver within 1-2] business days.
  • Delivery times may vary based on your location and any unforeseen circumstances with the shipping carrier.

• Shipping Costs:

  • Shipping costs are calculated at checkout based on the delivery address and chosen shipping method.
  • Free shipping options may be available for orders over a certain amount. Please refer to our website or contact us for more details.

• Tracking Information:

  • Once your order has shipped, you will receive a tracking number via email.
  • You can use this tracking number to check the status of your delivery through the shipping carrier's website.

• Incorrect Address:

  • Please ensure that you provide the correct shipping address at the time of purchase. We are not responsible for items delivered to incorrect or incomplete addresses.
  • If an incorrect address is provided, please contact us immediately at [phone/email] to make corrections before the order is shipped.

• Delivery Issues:

  • We are not responsible for any delays, damage, or issues caused by the shipping carrier.
  • If your order is delayed, damaged, or lost in transit, please contact the shipping carrier directly with your tracking number for resolution.
  • In the event of a damaged item, refer to our Return and Refund Policy for further steps.

• International Shipping:

  • We currently do not offer international shipping to 

• Local Collection

  • For local colletion, we offer local collection from our wearhouse Please select local collection option during checkout.

If you have any questions regarding our shipping policies or need assistance, feel free to contact us at balloongiftcreations@gmail.com.

Thank you for choosing us! We look forward to delivering your balloon gift with care and precision.